Privacy policy
Terms & Cookies
1. purchase information
Ordered products remain the property of HALLSING until they are paid for in full.
Your order will be shipped from our central warehouse in Helsingborg. Changes and additions must be made before your order is processed and shipped from us. If you discover any errors on your order, it is therefore important that you contact us immediately to change your order if possible.
In the event of obvious errors (e.g. wrong price, printing errors, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you are of course entitled to cancel your order. We also reserve the right not to fulfill an order if the product is out of stock.
Ordered products remain the property of HALLSING until they are paid for in full.
Your order will be shipped from our central warehouse in Helsingborg. Changes and additions must be made before your order is processed and shipped from us. If you discover any errors on your order, it is therefore important that you contact us immediately to change your order if possible.
In the event of obvious errors (e.g. wrong price, printing errors, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you are of course entitled to cancel your order. We also reserve the right not to fulfill an order if the product is out of stock.
2. Prices and payment methods
All prices are inclusive of VAT within the EU and exclusive of VAT outside the EU. After an order has been confirmed, prices can only be changed due to circumstances beyond our control (e.g. war, natural disasters, etc.) and in the event of obvious inaccuracies in the price quoted.
All prices are inclusive of VAT within the EU and exclusive of VAT outside the EU. After an order has been confirmed, prices can only be changed due to circumstances beyond our control (e.g. war, natural disasters, etc.) and in the event of obvious inaccuracies in the price quoted.
3. delivery information
HALLSING sends fully assembled outdoor kitchens to customers' homes. It is heavier goods that are delivered on pallets, which is done to street level on weekdays between 08-17. We offer free shipping within the mainland. We reserve the right to charge the customer additional freight for deliveries beyond the normal. If the customer does not receive/redeem the freight, the customer will be charged for return freight and administration.
You will be notified of any deviations from the normal delivery time or the information on the website in connection with the order confirmation, or afterwards via a separate email. You are then of course entitled to cancel or change your order. Should any of the products you ordered have a significantly longer delivery time than the other products on your order, we can in some cases share your order.
Pick up yourself - Order your item online and then pick up when it suits you at our warehouse in Helsingborg.
HALLSING sends fully assembled outdoor kitchens to customers' homes. It is heavier goods that are delivered on pallets, which is done to street level on weekdays between 08-17. We offer free shipping within the mainland. We reserve the right to charge the customer additional freight for deliveries beyond the normal. If the customer does not receive/redeem the freight, the customer will be charged for return freight and administration.
You will be notified of any deviations from the normal delivery time or the information on the website in connection with the order confirmation, or afterwards via a separate email. You are then of course entitled to cancel or change your order. Should any of the products you ordered have a significantly longer delivery time than the other products on your order, we can in some cases share your order.
Pick up yourself - Order your item online and then pick up when it suits you at our warehouse in Helsingborg.
4. Damage in transit and misdelivery
The carrier's liability as a carrier commences when the carrier has taken charge of the consignment for carriage by authorized personnel and ceases when the consignment is handed over to the consignee at the place of destination or is placed at his disposal. Any visible damage, reduction or loss shall be reported immediately on receipt of the goods and recorded in the signed copy of the transport document or other document. The consignee of a consignment is obliged to check immediately upon receipt whether the goods have damage hidden by the packaging. Hidden damage must be reported to the carrier as soon as possible, but no later than seven (7) calendar days from receipt of the shipment. A new correct delivery will then be made to you immediately at no extra cost.
Force Majeure - HÄLSING is not liable for damage or delays due to statutory orders, government action, mobilization, war, seizure, currency restriction, system errors, errors or restrictions in deliveries from subcontractors, strikes, lockouts, boycotts, blockades or other similar circumstances that either prevent or complicate HÄLSING's performance to such an extent that it cannot be done other than at abnormally high cost.
The carrier's liability as a carrier commences when the carrier has taken charge of the consignment for carriage by authorized personnel and ceases when the consignment is handed over to the consignee at the place of destination or is placed at his disposal. Any visible damage, reduction or loss shall be reported immediately on receipt of the goods and recorded in the signed copy of the transport document or other document. The consignee of a consignment is obliged to check immediately upon receipt whether the goods have damage hidden by the packaging. Hidden damage must be reported to the carrier as soon as possible, but no later than seven (7) calendar days from receipt of the shipment. A new correct delivery will then be made to you immediately at no extra cost.
Force Majeure - HÄLSING is not liable for damage or delays due to statutory orders, government action, mobilization, war, seizure, currency restriction, system errors, errors or restrictions in deliveries from subcontractors, strikes, lockouts, boycotts, blockades or other similar circumstances that either prevent or complicate HÄLSING's performance to such an extent that it cannot be done other than at abnormally high cost.
5. Warranty and complaints
We strive to ensure that you as a customer feel safe when you shop with us. Therefore, we offer very favorable warranty conditions. The warranty applies to malfunctions that occur during the warranty period. The warranty does not apply to defects that arise during or after a change in the product's function and appearance, such as remodeling, upgrading or other configuration of the product. We generally give you a 10-year warranty on our outdoor kitchens, except for certain wearing parts. Before a warranty repair or replacement can be authorized, we need to examine the product. In the event that the product does not have a warranty defect, but a so-called handling defect (including incorrectly adjusted product, damage due to negligence, etc.), we are entitled to charge you for the cost of the examination. Shipping costs and handling fees will be added.
We strive to ensure that you as a customer feel safe when you shop with us. Therefore, we offer very favorable warranty conditions. The warranty applies to malfunctions that occur during the warranty period. The warranty does not apply to defects that arise during or after a change in the product's function and appearance, such as remodeling, upgrading or other configuration of the product. We generally give you a 10-year warranty on our outdoor kitchens, except for certain wearing parts. Before a warranty repair or replacement can be authorized, we need to examine the product. In the event that the product does not have a warranty defect, but a so-called handling defect (including incorrectly adjusted product, damage due to negligence, etc.), we are entitled to charge you for the cost of the examination. Shipping costs and handling fees will be added.
6. right of withdrawal and open purchase
We offer you a 14-day right of withdrawal from the time you receive the goods provided that the goods are unused. The right of withdrawal does not apply to goods that are built according to personal instructions. To exercise your right of withdrawal, please notify us as soon as you know that you want to cancel your purchase. Please note that you are responsible if the product is damaged when it is shipped back to us, so make sure that the product is well packaged. In the event of missing accessories or physical damage, we reserve the right to charge a fee to restore the item to working order. When exercising your right of withdrawal, you as a customer are responsible for the return shipping (keep in mind that the return costs can be high, up to SEK 10,000). Other costs, such as the cost of the item and shipping from us to you will be refunded. A refund/credit will be made in the first instance to the original method of payment, which will normally be within 10 working days of us receiving and authorizing your return. Refunds can only be made to the same card used at the time of purchase.
If you wish to exercise your right of withdrawal, you must send a clear and explicit notice of your decision to withdraw from the contract to info@halsingkitchen.se
The withdrawal form is available on the Swedish Consumer Agency's website www.konsumentverket.se
In order for you to exercise your right of withdrawal in time, it is sufficient for you to send in your notice of your intention to exercise the right of withdrawal before the withdrawal period has expired.
We offer you a 14-day right of withdrawal from the time you receive the goods provided that the goods are unused. The right of withdrawal does not apply to goods that are built according to personal instructions. To exercise your right of withdrawal, please notify us as soon as you know that you want to cancel your purchase. Please note that you are responsible if the product is damaged when it is shipped back to us, so make sure that the product is well packaged. In the event of missing accessories or physical damage, we reserve the right to charge a fee to restore the item to working order. When exercising your right of withdrawal, you as a customer are responsible for the return shipping (keep in mind that the return costs can be high, up to SEK 10,000). Other costs, such as the cost of the item and shipping from us to you will be refunded. A refund/credit will be made in the first instance to the original method of payment, which will normally be within 10 working days of us receiving and authorizing your return. Refunds can only be made to the same card used at the time of purchase.
If you wish to exercise your right of withdrawal, you must send a clear and explicit notice of your decision to withdraw from the contract to info@halsingkitchen.se
The withdrawal form is available on the Swedish Consumer Agency's website www.konsumentverket.se
In order for you to exercise your right of withdrawal in time, it is sufficient for you to send in your notice of your intention to exercise the right of withdrawal before the withdrawal period has expired.
7. Personal data
Personal data is any information that can be directly or indirectly linked to a living natural person. Even photos and audio recordings of individuals processed in a computer can be personal data, even if no names are mentioned. Encrypted data and various types of electronic identities, such as IP numbers, are considered personal data if they can be linked to natural persons.
What personal data do we collect about you as a customer and for what purpose?
Name, address, mobile number, social security number, IP address for the administration of your purchases, marketing via physical mailings: such as gifts and invitations, accounting purposes. When paying with SVEA, personal data is collected using your social security number. This is to ensure that the delivery is sent to the registered address.
Legal basis This collection of your personal data is required in order for us to fulfill our obligations under the purchase agreement. If the information is not provided, our obligations cannot be fulfilled and we are therefore forced to refuse you the purchase. The processing is necessary to meet our and our customers' legitimate interest in evaluating, developing and improving our products, services and systems.
How long do we save your personal data
We never save your personal data longer than is necessary for the respective purpose.
Your personal data is saved for one (1) month or until you as a customer have chosen to actively delete your information. After that, only information that is necessary based on the Accounting Act will be saved.
How do we handle social security numbers?
We will only process your social security number when it is clearly justified with regard to the purpose, necessary for secure identification or if there is any other noteworthy reason. We will always minimize the use of your social security number as much as possible.
How is your personal information protected?
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold or exchanged to any other company, without your consent. However, your information may be shared with our subcontractors, so-called data processors.
Who may we share your personal information with?
Your personal information may be shared and processed by our individual partners, such as platform providers and social media, for the purposes stated above. In cases where it is necessary for us to be able to offer our products and services, we share your personal information with companies that are so-called data processors for us. A processor is a company that processes the information on our behalf and with whom we have Data Processing Agreements, to maximize the security of our customers.
When your personal data is shared with processors, it is only for purposes that are compatible with the purposes for which we have collected the information (e.g. to fulfill our obligations under the purchase agreement). We check all data processors to ensure that they can provide sufficient guarantees regarding the security and confidentiality of personal data. We have written agreements with all processors whereby they guarantee the security of the personal data processed and undertake to comply with our security requirements.
We take a variety of security measures to protect your personal data. Only employees who are required to perform a specific job (e.g. billing or customer service) have access to personally identifiable information and the computers/servers used to store personally identifiable information are stored in a secure environment. Your data will not be stored for longer than the time specified above.
We may also transfer personal data to subcontractors if we consider it necessary for the fulfillment of our obligations to you as a customer.
What are your rights as a data subject?
Right to information
Right to a register extract
Right to rectification
Right to erasure ("the right to be forgotten")
Right to restriction of processing
Right to object
Data portability
Complaints
Damages
Personal data is any information that can be directly or indirectly linked to a living natural person. Even photos and audio recordings of individuals processed in a computer can be personal data, even if no names are mentioned. Encrypted data and various types of electronic identities, such as IP numbers, are considered personal data if they can be linked to natural persons.
What personal data do we collect about you as a customer and for what purpose?
Name, address, mobile number, social security number, IP address for the administration of your purchases, marketing via physical mailings: such as gifts and invitations, accounting purposes. When paying with SVEA, personal data is collected using your social security number. This is to ensure that the delivery is sent to the registered address.
Legal basis This collection of your personal data is required in order for us to fulfill our obligations under the purchase agreement. If the information is not provided, our obligations cannot be fulfilled and we are therefore forced to refuse you the purchase. The processing is necessary to meet our and our customers' legitimate interest in evaluating, developing and improving our products, services and systems.
How long do we save your personal data
We never save your personal data longer than is necessary for the respective purpose.
Your personal data is saved for one (1) month or until you as a customer have chosen to actively delete your information. After that, only information that is necessary based on the Accounting Act will be saved.
How do we handle social security numbers?
We will only process your social security number when it is clearly justified with regard to the purpose, necessary for secure identification or if there is any other noteworthy reason. We will always minimize the use of your social security number as much as possible.
How is your personal information protected?
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold or exchanged to any other company, without your consent. However, your information may be shared with our subcontractors, so-called data processors.
Who may we share your personal information with?
Your personal information may be shared and processed by our individual partners, such as platform providers and social media, for the purposes stated above. In cases where it is necessary for us to be able to offer our products and services, we share your personal information with companies that are so-called data processors for us. A processor is a company that processes the information on our behalf and with whom we have Data Processing Agreements, to maximize the security of our customers.
When your personal data is shared with processors, it is only for purposes that are compatible with the purposes for which we have collected the information (e.g. to fulfill our obligations under the purchase agreement). We check all data processors to ensure that they can provide sufficient guarantees regarding the security and confidentiality of personal data. We have written agreements with all processors whereby they guarantee the security of the personal data processed and undertake to comply with our security requirements.
We take a variety of security measures to protect your personal data. Only employees who are required to perform a specific job (e.g. billing or customer service) have access to personally identifiable information and the computers/servers used to store personally identifiable information are stored in a secure environment. Your data will not be stored for longer than the time specified above.
We may also transfer personal data to subcontractors if we consider it necessary for the fulfillment of our obligations to you as a customer.
What are your rights as a data subject?
Right to information
Right to a register extract
Right to rectification
Right to erasure ("the right to be forgotten")
Right to restriction of processing
Right to object
Data portability
Complaints
Damages
As a customer, you have the right to receive information free of charge once a year - upon written request to us at the above address - about what personal data we have registered about you and how this data is used. You also have the right to request that we correct or delete incorrect information about you.
You also have the right as a customer to request to be forgotten and thus deleted from our systems. However, necessary personal data such as name and address remain in our business system to meet the requirements of the Accounting Act. However, information such as telephone number, e-mail address, IP address and any social security number are deleted.
We would also like to inform you that marketing that is linked to your browser and which is cookie-based, you must disable in your browser settings.
Email info@halsingkitchen.se and state that we should delete all information about you as a customer. You will then receive a written response that the action has been taken. Please note that if you as a customer are forgotten in our systems, it is up to you as a customer to prove a possible previous purchase.
As a customer, you also have the right to data portability. If our right to process your personal data is based on either your consent or the performance of a contract with you, you have the right to request that the data concerning you that you have provided to us be transferred to another controller (so-called data portability).
You also have the right to object to the processing of your personal data stored in our systems. The right to object applies when personal data is processed to perform a task in the public interest, as part of the exercise of official authority or after a balancing of interests.
If you believe that we, as a data controller, have processed your data in violation of the Data Protection Regulation, you can file a complaint with the Data Inspectorate. The Data Inspectorate takes note of all complaints and makes an assessment of whether supervision should be initiated.
Regarding damages, the Data Inspectorate writes "A person who has suffered damage because his or her personal data has been processed in violation of the Data Protection Regulation may be entitled to damages from the controller or controllers involved in the processing." This means that you have the right to claim damages from the controller or processor, or to bring an action for damages in court.
If you want to read more about consumers' rights regarding personal data, you can find it at the Swedish Data Protection Authority, which is the responsible authority.
What are cookies and how do we use them?
Cookies are used to maximize a website's functionality and thereby improve the shopping experience. For example, cookies allow the website to keep track of what items you have placed in your shopping cart.
A cookie is a text file stored on your computer that contains information that helps the website identify the visitor.
There are two types of cookies and we use both. One type saves a file permanently on your computer, these are used, for example, to measure how you as a visitor move around the website.
The other type of cookie that is usually used is "Session Cookies". While you are visiting the website, our web server distributes a unique identification string so as not to confuse you with other visitors. A "Session-Cookie" is never permanently stored on your computer but disappears when you close your browser. We also use third-party cookies to maximize the shopping experience. In order for you to be able to use halsingkitchen.se without problems, you must have cookies enabled.
Can you control the use of cookies yourself?
Yes. If you wish to refrain from using cookies, turn it off in your browser's security settings. The procedure varies depending on the browser you have. However, it means that the functionality of the website is limited.
Read more about cookies on the Swedish Post and Telecom Authority's website (https://www.pts.se/).
If you wish to turn off marketing that takes place outside our platform, do as below. Note that only you can turn off this type of marketing.
To turn off interest-based marketing from Facebook/Instagram:
https://www.facebook.com/ads/preferences/edit/ - Under the heading "ad settings".
To turn off interest-based marketing from Google:
If you are not logged into a Google account, visit https://adssettings.google.com/anonymous Click on the two blue buttons next to the headings so that they turn gray. On the boxes that come up, click on "Disable". If you are logged in to a Google account: Visit the address https://adssettings.google.com/authenticated Click on the blue button to the right of the heading so that it turns gray. A box will now appear, click on "Deactivate".
Cookies are used to maximize a website's functionality and thereby improve the shopping experience. For example, cookies allow the website to keep track of what items you have placed in your shopping cart.
A cookie is a text file stored on your computer that contains information that helps the website identify the visitor.
There are two types of cookies and we use both. One type saves a file permanently on your computer, these are used, for example, to measure how you as a visitor move around the website.
The other type of cookie that is usually used is "Session Cookies". While you are visiting the website, our web server distributes a unique identification string so as not to confuse you with other visitors. A "Session-Cookie" is never permanently stored on your computer but disappears when you close your browser. We also use third-party cookies to maximize the shopping experience. In order for you to be able to use halsingkitchen.se without problems, you must have cookies enabled.
Can you control the use of cookies yourself?
Yes. If you wish to refrain from using cookies, turn it off in your browser's security settings. The procedure varies depending on the browser you have. However, it means that the functionality of the website is limited.
Read more about cookies on the Swedish Post and Telecom Authority's website (https://www.pts.se/).
If you wish to turn off marketing that takes place outside our platform, do as below. Note that only you can turn off this type of marketing.
To turn off interest-based marketing from Facebook/Instagram:
https://www.facebook.com/ads/preferences/edit/ - Under the heading "ad settings".
To turn off interest-based marketing from Google:
If you are not logged into a Google account, visit https://adssettings.google.com/anonymous Click on the two blue buttons next to the headings so that they turn gray. On the boxes that come up, click on "Disable". If you are logged in to a Google account: Visit the address https://adssettings.google.com/authenticated Click on the blue button to the right of the heading so that it turns gray. A box will now appear, click on "Deactivate".
8. contact
HÄLSING i Helsingborg AB
559067-5178
Allerumsvägen 330
25476 Allerum
HÄLSING i Helsingborg AB
559067-5178
Allerumsvägen 330
25476 Allerum
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